This Refund Policy is provided by Renerlane, Inc. ("Renerlane," "we," "our," or "us"), operator of Trystique (trystique.ai).
Thank you for using our Services. We want to make sure you have a positive experience while exploring our products and services. Please take a moment to read our Refund Policy to understand the terms regarding any form of transaction you make with us.
1. Quality Guarantee
We stand by the quality of our products and Services. If you experience a defect or a service that is significantly different from its description, please contact us within 14 days from the date of purchase at support@trystique.ai. In such cases, we will evaluate the situation and, at our discretion, may offer a credit, replacement, rectification of the service provided, or a refund. Refund requests are handled on a case-by-case basis and we aim to resolve all requests within 7 business days.
2. Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting us at support@trystique.ai. Upon cancellation:
- Your subscription will remain active until the end of your current billing period.
- You will not be charged for any subsequent billing periods after cancellation.
- Unused portions of a billing period are generally non-refundable unless otherwise required by applicable law.
3. Right of Withdrawal (EEA, UK, and Swiss Users)
If you are a consumer residing in the European Economic Area, the United Kingdom, or Switzerland, you have the right to withdraw from a purchase within 14 days of the transaction date without giving any reason, in accordance with the Consumer Rights Directive (Directive 2011/83/EU) and equivalent local laws.
To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement (e.g., by email to support@trystique.ai) before the 14-day period expires. Upon receiving a valid withdrawal request, we will process your refund without undue delay and no later than 14 days from the date we are informed of your decision. The refund will be made using the same payment method used for the original transaction.
Please note that by using the Services immediately after purchase and expressly consenting to the performance of the digital service before the withdrawal period has expired, you acknowledge that you may lose your right of withdrawal once the digital content or service has been fully provided.
4. Cryptocurrency Purchases
Due to the volatile nature of cryptocurrency values and the irreversibility of blockchain transactions, all payments made with cryptocurrency are final and non-refundable, except where prohibited by applicable law. Please ensure you carefully review your order before completing payment with cryptocurrency.
5. Chargebacks
If you have a concern about a charge, we encourage you to contact us at support@trystique.ai before initiating a chargeback with your payment provider. Filing a chargeback without first contacting us may result in suspension of your account pending investigation. We reserve the right to dispute any chargeback that we believe to be fraudulent or unwarranted.
6. How to Request a Refund
For any refund inquiries or requests, please contact us at support@trystique.ai with your account email, a description of the issue, and any supporting documentation. We are committed to resolving refund requests promptly and fairly.
Contact Us
If you have any questions about our Services, or to report any violations of these Terms, please contact us at support@trystique.ai.
Renerlane, Inc.
131 Continental Dr, Suite 305, Newark, DE 19713, USA