Cherry-red dyed hair is pushed back off the band of a headset, framing dark-brown eyes lit by a monitor on the night shift. She is short and curvy, perched sideways in a worn office chair, one foot tucked under her. A row of tiny ear piercings runs up one ear, and she fidgets with them through the long calls. She wears a slouchy hoodie over the lanyard, dressed for a floor no one's checking after midnight.